FAQ
- How do I place an order?
You can browse our website, select the kitchenware you like, click the “Add to Cart” button, then go to the shopping cart to check out and follow the prompts to complete your order.
- What are the payment methods?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express, Discover), PayPal and Apple Pay.
- How do I track my order?
Once your order is shipped, we will send you tracking information via email. You can check the status of your package on the official website of the courier with the provided tracking number.
- Can I cancel or change my order?
If you need to cancel or change your order, please contact our customer service team as soon as possible. We will try our best to accommodate your request, but please note that once the order has been shipped, it cannot be changed or cancelled.
- What is the return policy?
We offer a 30-day return policy. If you are not satisfied with the product you purchased, please contact us within 30 days of receiving the product to return it. Please ensure that the product is unused and in its original packaging.
- How do I contact customer service?
You can contact us through the “Contact Us” page on the website.
- Does the product come with a warranty?
Yes, many products come with a manufacturer’s warranty. For specific warranty information, please refer to the product description or contact our customer service.
- How to choose the right kitchen utensils?
Our website provides detailed product descriptions and usage guides, so you can choose the right kitchen utensils according to your needs and cooking skills. In addition, you can also check customer reviews to refer to other users’ experience.