REFUND AND RETURNS POLICY
Thank you for shopping at Cali Choice llc! We are committed to providing every customer with a great shopping experience. If you are not completely satisfied with your purchase, we are willing to provide you with a refund service. Please read the refund policy below for details about refunds.

  1. Return and Refund Conditions
    ● Time limit for applying for a refund: We allow a refund application to be submitted within 30 days after receiving the product. Returns after this time limit will not be accepted.
    ● Product condition: The product must be kept unused, unwashed, fully packaged, and accompanied by the original purchase receipt and tags. We will not be able to accept returns or refund requests for products that show obvious signs of use or damage.
  2. Refund Process
    ● Submit a refund application: Please contact our customer service team (whitneythomas868@gmail.com) through the “Contact Us” page on our website or by email and provide your order number, return product information, and the reason for the refund.
    ● Return product processing: Once the refund application is approved, you need to mail the product back to the address we specify. Please ensure that the product is well protected during transportation.
    ●Refund processing time: We process refunds within 5-7 business days after receiving the returned item. The refund will be returned to your account via the original payment method. Please note that it may take time to process the refund, depending on your bank or payment provider.
  3. Refund fees
    ●Return shipping: If the return is due to our error (such as sending the wrong item or quality issues), the return shipping fee will be borne by us. Otherwise, the return shipping fee is borne by the customer.
    ●Returned items are damaged or lost: If the returned item is damaged or lost during transportation, we will not be able to refund. To ensure the safe return of the item, please choose a reliable shipping method and keep the mailing receipt.
  4. Refunds and exchanges
    If you wish to exchange the item, please contact our customer service team to arrange an exchange. We will provide you with a replacement item after receiving the returned item.
  5. Cancellation of order
    If your order has not been processed or shipped, you can contact us to cancel the order at any time. Please note that once the item has been shipped, you will need to follow the return procedure.

We will do our best to ensure that you get a satisfactory solution.